Flat Bed Foil Printer – Troubleshooting

Please see below solutions for your problem.

Are you stuck with something (else), or you can’t solve your problem?
Please contact us at info@peleman.com or +32 3 889 32 41

Troubleshooting – Bad Print Result

• Is the foil installed and spinning correctly? Is the foil tight enough against the head?
  • If not, wind the foil manually until it is tight
• Are you using the correct settings? Check selected material. If correctly selected, go to ‘Settings’ -> ‘customize’ and check parameters.
• Are you using the correct support material?
  • Black foam pad on top for hard covers
  • Polycarbonate sheet on top for soft covers
• Clean covers + bars + printhead with isopropyl alcohol or our cleaning wipes (item SPUP0000138)
• Try to print with another foil. If another foil colour prints better with same settings on same material contact your local dealer to request a foil change.
• Increase the temperature of the medium for a better result. Keep the medium on room temperature. Some materials need to be heated up to achieve a better print result. A heat press can be a solution.
• Contact our local representative and include a video of the issue (or a clear problem description) and the serial number of the machine.

Troubleshooting – Foil Is Not Spinning

• The printhead is moving but the printer is not printing. Check the foil holders for broken metal rings. There should be no extra metal rings between the printer and
  foil coil.
• Is the foil installed and spinning correctly? Is the foil tight enough against the printhead? If not, wind the foil manually.
• Are you using the correct settings? Check selected material. If correctly selected, go to ‘Settings’ -> ‘customize’ and check parameters.
• Ensure the surface of the ring is clean and straight. Inspect for splinters and remove if needed.
• Add paper ring on right side (item SPUP0000142)
• Try to print with another foil. If another foil colour prints better with same settings on same material, contact your local dealer to request a foil change.
• Contact our local representative and include a video of the issue (or a clear problem description) and the serial number of the machine.

Troubleshooting – Calibration

The position calibration is done in the factory and usually there is no need for new position calibration. However, when printer is more as 3mm off the correct position a new calibration may be needed.

Function in ‘Testing and Calibration’ tab can be used to test calibration.

• Perform calibration test. Use build in function in ‘testing and calibration’ tab to first print a circle and measure the distances. Follow the instructions displayed.
• When calibration is passed, please don’t perform the calibration.
• When calibration is needed (clearly more as 3mm off correct position) you can perform the calibration process. Follow the steps shown is software correctly. Make sure to enter correct coordinates of the dot.
• After the process make a circle test again.
• Double check the circle test by closing the software and repowering the machine.
• If calibration is still fine – the issue is solved.
• When printer is again off the correct position repeat the calibration process described above few more times.
• When the issue is still there – it is advised to downgrade or update the firmware (examples: 2.32 to 2.28) and calibrate in lower or higher version. Contact your distributor for technical assistance in downgrading.

Troubleshooting – Errors

• No communication with the printer error/printer not connected
  • Close the software and do a power cycle by disconnecting and re-connecting the power supply
  • Change USB cable or try other USB port. The USB communication library file known as winusb.dll is required by the Flat bed Foil Printer PC Tool application. The subject DLL is usually generated and installed during initial installation of Windows USB driver framework when the associated USB hardware device is connected to the system for the first time. It is usually found in “System32” folder on 32-bit operating systems or in “SysWOW64” folder on 64-bit operating systems. These folders are usually located at the main windows installation folder. For example, if the main windows installation drive is “C:”, then the path for main windows installation folder will be “C:\Windows” on some architectures or “C:\WINNT” on some architectures of the Windows operating system.
  • Check if any other application is currently connected to the Flat Bed Foil Printer. Only a single instance of any application at a time can be connected with the Flat Bed Foil Printer. Close all other instances of Flat Bed Foil Printer PC Tool application and any other application that might be accessing Flat Bed Foil Printer. Then retry to communicate with Flat Bed Foil Printer through Flat Bed Foil Printer PC Tool application.
  • Reinstall software. Pay attention for driver installation during the process.
  • Is the computer connected to power supply with grounding? If not, connect your computer to proper power supply.

• Printer is damaged error
  • Is the lock tool removed?
  • Inspect the movements of the printer after connecting to power supply. Inspect the sensors and cables.
  • Contact our local representative and include a video of the issue (or a clear problem description) and the serial number of the machine.

• Head error
  • Remove the foil and press the head upwards manually 5 – 10 times till the end to loosen the mechanism inside.
  • Check torque via software. Go to ‘Tools’ -> ‘Testing and Calibration’ -> ‘Read Torque’. Follow instructions. If something is not correct:
    • Pressure is >20 in rest position = mechanism is stuck-> step a.
    • Pressure is lower than 245 (mechanical stop) -> check connector, replace loadcell and/or contact our representative
  • Check for play in the pressure mechanism. Are there any parts feeling loose?
  • Contact our representative for additional technical support.

• Dots damaged error
  • Clean printhead with isopropyl alcohol or our cleaning wipes. Close the application and do a power cycle by disconnecting and re-connecting to power supply. Retry printing.
  • Inspect printhead for mechanical damage. If there is mechanical damage on printhead, it must be replaced.
  • Contact our local representative and include a video of the issue (or a clear problem description) and the serial number of the machine.

• Driver installation

It is possible that in software versions 1.0.0.63 and 1.0.2.0, the driver installation will be unsuccessful on Windows 8 and 10 operating systems. Therefore, O.S. will not see the connected printer. Check connection in Tools -> About Foil Printer.

To install the driver correctly, follow the steps (step by step instructions on how to install the driver on Windows 10 can be found in download folder of the older software:

Remove the software version, go to PC Settings -> Update & security -> Recovery -> in advanced startup click ‘Restart now’ -> Troubleshooting -> Advanced options -> Startup settings -> Restart -> F7 (disable driver signature enforcement) -> Install the software and pay attention to driver installation window.